REQUEST FOR TENDER FOR WINDOWS SUPPORT

Section I Invitation to Tender

1. The Department of the Taoiseach wishes to enter into a contract for technical on-site and telephone support for Windows 2000/2003 and Active Directory on our servers with effect from 28th August 2008..

Telephone support for Windows is also required. Please state whether such a facility is offered as standard or as an option. Where offered as an option, it must be separately priced in the Schedule of Costs.

Further details are set out in Section II.

2. The period of the contract will be for a minimum of one year. However, depending on the proposals received, the Department will consider awarding the contract for a period of years up to a maximum of three years.

3. On the basis of proposals submitted, the Department may decide to shortlist. However it is not obliged to do so. Shortlisted tenderers may be required to give a presentation to the Department of the Taoiseach.

4. The Department of the Taoiseach operates a switched Local Area Network (LAN) conforming to the ISO 8802/3 standard using fibre and Cat5 in Government Buildings, Merrion Street, Dublin 2. There are 2 Windows 2003 Domain Controller servers, 2 Windows 2000 servers operating as file and printer servers (clustered with a SAN) for the Department and 1 Windows 2003 ISA / Proxy server. The Department operates 7 Windows 2003 servers running Lotus Domino 7.x. Two of these servers are mail servers in a Lotus Domino cluster. In addition, there are a number of other Windows servers hosting various applications.

A list of the current servers is attached at Appendix C. While the Department of the Taoiseach has endeavoured to ensure that the information is correct, it shall not be held liable for any omissions or errors.

The Department operates a Windows XP Professional desktop environment for approximately 220 users. The desktop applications used are Microsoft Office and Lotus Notes. All users have access to the Internet for browsing purposes. The mail application is Lotus Notes.

Linked Files:
To view and print PDF files, a viewer program called Acrobat Reader Version is required. A free copy of this Adobe Reader can be downloaded from the Adobe Website