Public Services Broker

The information provided below gives a brief overview of the PSB model. More detailed information is available here. 

The Public Services Broker will serve as a single point-of-contact for accessing all key public services.  It will:

  • Provide easy-to-understand information on rights and entitlements for all public services
  • Provide 24x7 access to public services through the internet and over the phone, while maintaining existing face-to-face operations
  • Act as an intermediary between customers and service-delivery agencies:
    • Providing packaged multiple services, normally delivered by different agencies, e.g. applying for a birth certificate and child benefit simultaneously
    • Removing the need for customers to provide information previously supplied, or information not essential to the delivery of a service, by: 
  • Simplifying the process by which customers must identify themselves
  • Storing personal information securely (in a personal datavault), under customer control, with customer privacy guarantees
  • Releasing this information to public service agencies only on the instruction of the customer wishing to avail of a service 
  • Providing customers with updates on the progress of their service request.

 

How the Public Services Broker will work%3A Customers will be able to access public service information via multiple channels e.g by telephone%2C over the internet or through face-to-face contact. Once contact has been established the customer will identify the service or groups of services%2C which s%28he%29 requires. Customers will be identified by reference to his/her personal data vault. Only that data%2C which is required for a particular service will be released%2C whereupon the necessary process for delivery of the service will be put in place.