Customer Action Plan
Customer Action Plan 2011 - 2013
Since 1997, Public Service organisations have been producing Customer Action Plans to assist them in improving the way in which services are delivered to their customers. In 2003, as part of an ongoing effort to further promote Quality Customer Service, Public Service organisations began to adopt Customer Charters. Customer Action Plans and Customer Charters are produced as part of the same overall process and have separate but complimentary roles. A Customer Action Plan (CAP) describes in detail how the commitments and standards set out in the Customer Charter will be delivered and evaluated by the organisation.
Attached below is a copy of the Department of the Taoiseach's Customer Action Plan for the period 2011 - 2013. Our CAP outlines our commitment to providing service to customers in accordance with the 12 Principles of Quality Customer Service, defines our service standards in clear and simple language and provides contact details for the Department.